Frequently Asked Questions
Everything you need to know about shopping at The Fairy Shop.
How long does shipping take for my order?
We offer standard and express shipping. Standard shipping typically takes 5-7 business days, while express shipping arrives within 2-3 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced?
At The Fairy Shop, we prioritize ethical manufacturing. We partner with suppliers who provide fair wages and safe working conditions, and we are increasingly incorporating organic and recycled fabrics into our collections.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please reach out to our customer service team immediately via live chat.